Scope
Refunds and returns depend on the seller, product category, and the applicable order and delivery conditions. Mercurion is a marketplace and each vendor remains responsible for its own order fulfillment and customer service for its products or services.
Request process
Customers should contact the responsible seller or the marketplace support channel when an order issue arises. Evidence such as the order number, delivery information, and product condition may be required.
Timing
Refunds and resolution timelines depend on the identified issue and the applicable vendor contract or policy. Mercurion provides the marketplace infrastructure but does not replace the vendor's direct responsibilities for its own sales.